SUMMARY
The Banking Associate position is an all-encompassing role which requires the associate to deliver sales solutions, service, and transactions to all customers. The Banking Associate will provide a variety of transactions for members including typical consumer transactions such as cashing checks and processing checking and savings account withdrawals and balancing, while seeking opportunities to develop member relationships and identify sales opportunities.
Duties and Responsibilities
- Create a positive member relationship by effectively communicating a clear understanding of the benefits of credit union products and services utilizing basic sales techniques to deepen existing and prospective member relationships.
- Handle servicing of member accounts and resolve issues efficiently and effectively, with the highest member service standards.
- Proficient in all aspects of member service including opening deposit accounts and processing consumer loans from application to closing.
- Provides member assistance with new accounts, account options, and error resolutions. Accurately process the full array of deposit, loan, safe deposit, and credit card transactions in a secure and confidential manner in compliance with credit union policy, practice, and regulations.
- Performs supporting account file maintenance and completion of mandatory forms.
- Completes end-of-day procedures and proof of assigned cash draw. Maintains cash levels within prescribed limits.
- Conducts vault functions, including balancing of vault, CDMs, coin machines, and ATMs as applicable.
- Comprehends and adheres to security procedures and use of security equipment.
- Maintains knowledge of credit union policies and procedures with respect to wire transfers, approving checks, and overrides.
- Understands and observes all Bank Secrecy Act requirements.
- Recognize and Cross sell appropriate products and services to benefit the members and maintain sales goals set forth by the credit union.
- Resolves problems, and answers questions regarding products and services.
- May assist with the branch operations, and with the training of branch personnel, consistent with the operational protocols established by the Credit Union.
- Attends mandatory training and completes online assignments for regulatory compliance as scheduled.
- Assists with reviewing and preparing daily, weekly, and monthly branch reports as required.
- Serves as a credit union ambassador by participating in external credit union sponsored events and local networking and business development opportunities,
- Attends mandatory monthly branch meetings and quarterly retail meetings.
- Other duties may be assigned if necessary.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, and comply with all Federal and State Regulations, and internal credit union policies and procedures. The qualifications below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Supervisory Responsibility:
No supervisory responsibilities
Language Ability:
The position requires the ability to read and interpret documents, along with the ability to write routine reports and correspondence. The incumbent must possess the ability to speak effectively in one-on-one groups or large groups and the ability to respond to inquiries or complaints in a professional manner.
Math Ability:
The incumbent should possess strong mathematical skills. He/she should also be able to apply concepts such as fractions, percentages, ratios, and proportions to credit union situations.
Reasoning Ability:
Must have the ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of complex instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
The position requires strong experience with Credit Union Core and ancillary systems, and MS Word, Excel, and PowerPoint.
Education/Experience Required:
- High School Diploma, Associates degree is preferred.
- Minimum of two years of financial services experience, including specific responsibilities for deposit and loan functions and teller operations. Familiarity with federal and state banking statutes and regulations.
- Excellent interpersonal, communication, and motivational skills required.
Working Conditions and Physical Effort:
The work environment characteristics described here are representative of those a Banking Associate encounters while performing the essential functions of this job.
Physical Demands/Efforts:
- Regular physical exertion required to lift up to 20 lbs.
- Work performed is typically sedentary with occasional periods of walking and standing. May also require stooping, kneeling and crouching.
- Utilizes finger dexterity to perform computer options.
- Must be capable of effective oral communication via writing, telephone, or face to face.
- Travel between locations and attend meetings.
Mental & Visual Demands:
- Mental concentration is required to work with numbers and spreadsheets.
- Work requires visual effort of significant duration to review documents, drive to client locations and interact with others.
Work Environment and Hazards:
- The work environment is in a typical office setting free from noise and hazards.