New Senior Management Team

CEO Carmen Sylvester is pleased to introduce the Credit Union’s new senior management team:

Michael Gago, Chief Lending Officer, came to Alltrust Credit Union (formerly SMCU) in June of 2018 from Centerville Bank with an extensive background in various aspects of consumer, residential, wholesale, and commercial lending; financial management; asset management; and financial analysis. As Chief Lending Officer for Alltrust Credit Union, he develops and implements products and services for Commercial, Residential, and Retail Lending and maximizes portfolio growth through effective planning, development, and implementation of lending strategies. He holds a Bachelor of Science degree in Finance from Bryant University and an MS in Accounting and an MBA in Finance from Bentley University.

Jackie Bobola, Chief Financial Officer, has primary oversight responsibility for Accounting, Financial Management and Reporting, Asset Liability Management, Investments, and Facilities. Jackie joined the Alltrust Credit Union team in 2018, bringing with her more than 15 years of accounting and leadership experience, most recently as Controller at Direct Federal Credit Union in Needham. Jackie is a bottom line-focused financial leader who ensures the safeguarding of assets through the development, implementation and monitoring of proper internal controls, risk management, and asset/liability management. She holds a Bachelor’s degree in Accounting from Stonehill College.

Debra Tower, Vice President Branch Administration, has been part of the Alltrust Credit Union team for more than 20 years. Her most recent experience prior to joining the senior management team was as Member Services Manager. In her current position, she is responsible for the operation and facilitation of front-line products and services, including the School Savings Program, and directs the operations and staff of five full-service and school branches. She has served as financial counsel, facilitator, and volunteer for several community organizations.

Susan St. Pierre, Vice President Information Technology, joined Alltrust Credit Union’s senior management team in July 2018 from HarborOne Bank with 29 years of experience in the financial industry, focused on information technology, risk management, and vendor direction. She is tasked with managing the Information Security and Enterprise Risk function of Alltrust Credit Union. In this critical role, she implements and maintains policies and goals that support the organization’s IT needs and ensures the proper functioning of the information processing system with the primary goal of safeguarding sensitive data.

Stephanie Medeiros, Vice President Operations, ensures the optimal performance of Alltrust Credit Union’s operations. Previously with Fall River Municipal Credit Union, Stephanie has 16 years of experience in the financial industry. In her new senior management role, Stephanie is responsible for the daily management of retail loan servicing and deposit services, and is instrumental in developing new products and services for the Credit Union. She holds a Bachelor of Science degree in Operations Management and Master of Public Policy degree from the University of Massachusetts Dartmouth.

Kimberly Trahan, Vice President Human Resources, joined the senior management team at Alltrust Credit Union in August 2018. Kim has 22 years of Human Resource experience in the financial services industry having previously been with Fall River Municipal Credit Union and Bank Five. She is well equipped to manage all aspects of the Alltrust Credit Union’s Human Resource Department, including benefits administration, hiring, payroll administration, compensation programs, training, and development. Kim has an Associate Degree from Bristol Community College and a Certificate from Babson School for Financial Services.

Suzanne Catraio, Vice President Marketing, came to Alltrust Credit Union in September 2018 from Bridgewater Savings Bank with a strong background in advertising, public relations, and strategic planning, including more than 18 years’ marketing experience for financial institutions. Her academic credentials include a Master of Business Administration degree from Bryant University and Bachelor of Science degree in Marketing from the University of Massachusetts Dartmouth.

Pictured in front, from left to right: Carmen Sylvester, President and CEO; Kimberly Trahan, Vice President Human Resources: Stephanie Medeiros, Vice President Operations. Back row, left to right: Jackie Bobola, Chief Financial Officer; Debra Tower, Vice President Branch Administration; Suzanne Catraio, Vice President Marketing; Michael Gago, Chief Lending Officer; Susan St.Pierre, Vice President Information Technology.