Alltrust Credit Union Announces Promotions

(FAIRHAVEN, MA – February 7, 2023) – CEO Carmen Sylvester is pleased to introduce new promotions to the management team.

Kimberly Trahan has been promoted to Chief Human Resource Officer. Trahan joined Alltrust Credit Union in August 2018 as Vice President Human Resource and has over 26 years of human resource experience in the financial service industry. Trahan has led the Human Resource department becoming a resource for staff. In her new role, Trahan will manage all aspects of the Human Resource Department including working closely with managers regarding recruiting,  benefit administration, performance, career development, and overseeing the training program.

Michael Gago has been promoted to Chief Lending and Operations Officer. Gago has been with Alltrust Credit Union since June of 2018 as Chief Lending Officer. During his time, Gago extended his background in various aspects of consumer, residential, and commercial lending; financial management; and financial analysis. In addition to all lending responsibilities, he will also be overseeing retail operations and deposit operations.

Stephanie Medeiros has been promoted to Senior Vice President Retail Operations and Compliance. Medeiros has been with Alltrust Credit Union since July 2018 as Vice President Operations. Medeiros is responsible for the daily management of deposit services and has been instrumental in developing new products and services to offer our members. In addition to her current responsibilities, she will be working closely with all branch managers to focus on retail operations, as well as with the compliance team.

Vanessa Roque has been promoted to Operations Manager. Roque joined Alltrust Credit Union in 2003 as a teller in Fairhaven. In 2015, she then moved to work in the Operations Department as an Operations Specialist. In her new role, Roque will manage the Interactive Teller Machine (ITM), retail loan servicing, and deposit operations. She will also assist with the creation of new products and services, assist with policies and procedures, and be responsible for all tasks related to processing of ATM transactions and debit cards.

“With this new structure and reorganization, Alltrust will be able to streamline our internal processes and deliver on our service level promise to members as a trusted financial partner,” stated Carmen Sylvester, President and Chief Executive Officer. “Teamwork is the only way we can serve our members to the fullest and I am proud to announce these well-deserved promotions.”



Established in 1922, Alltrust Credit Union celebrated their 100th anniversary in November of 2022. The credit union has assets of over $300 million and provides banking services to more than 13,600 members. The main office is in Fairhaven, Massachusetts, with branch offices in Fall River, New Bedford, and Seekonk, Massachusetts. Follow Alltrust on Facebook, Twitter, Instagram, TikTok and LinkedIn. For more information, call 508.994.9971 or visit


Kimberly Trahan

Chief Human Resource Officer

Michael Gago

Chief Lending & Operations Officer

Stephanie Medeiros

Senior Vice President Retail

Operations & Compliance

Vanessa Roque

Operations Manager